Cancelation Policy

This Cancelation Policy outlines the terms under which Renters and Hosts may cancel a Booking on the Garage Space platform. All cancelations must be processed through the Garage Space platform.

Renter Cancelations

Renters are responsible for canceling their own Bookings. Telling the Host does not cancel your Booking. You must go into your account and cancel from the Spaces tab. Canceling stops all future payments right away. If you do not cancel before your next renewal, you may not receive a refund. Refunds are only given under the conditions described in this policy, and Garage Space reserves the right to make exceptions at its discretion.

For non-Instant Book Spaces, Renters may cancel a Booking any time before the Rental Period begins and will not be charged. Once the Rental Period has begun, Renters are not entitled to a refund except as expressly stated in this policy. Subject to the limitations below, Renters may cancel a Booking up to seven (7) days prior to the start of the next billing period and may be eligible for a full or partial refund, as determined by the applicable cancellation policy for the Space.

This cancellation right does not apply to Spaces rented using Instant Book, which are generally non-refundable once confirmed, except as required by law or expressly authorized by Garage Space in its sole discretion.

Renters who receive a discounted or prorated first month payment and who cancel a Booking after the Rental Period has begun but on or before their first renewal date are not eligible for a refund of that initial payment.

Renters must cancel a Booking directly through their Garage Space account. Messages to a Host or to Garage Space do not constitute cancellation. Upon proper cancellation, future billing will cease as of the applicable cancellation effective date.

Host Cancelations

If a Host cancels a Booking before the Renter begins storing items, the Renter will receive a full refund.

Hosts may cancel a Booking with 48 hours notice in cases of emergency, safety risk, or breach.

If a Renter has already stored items and is not in default, the Host must provide at least two weeks (14) days notice prior to canceling the Booking, unless a longer notice period is required under a separate written agreement between the Host and Renter. Hosts may also cancel immediately in cases of emergency, safety risk, or material breach by the Renter and the issue must be documented and submitted to Garage Space.

Spaces rented using Instant Book are not eligible for Host-initiated cancellation except in cases of emergency, safety concerns, legal requirements, or material breach by the Renter, as determined by Garage Space in its sole discretion.

Hosts who cancel Bookings repeatedly, without sufficient justification, or in violation of this policy may be suspended or removed from the Garage Space platform.

All Host cancellations must be processed through the Garage Space platform. If a Host becomes aware that a Renter has vacated the Space or no longer intends to use it, the Host is encouraged to cancel the Booking on the Renter's behalf. Upon cancellation, the Renter must remove all Stored Items no later than the effective cancellation date.

Refunds and Exceptions

Garage Space may, in its sole discretion, issue a full or partial refund in exceptional circumstances not otherwise covered by this policy. If a refund is issued, Garage Space may deduct the refunded amount from the Host's future payouts or recover such amounts from prior disbursements.

If a Renter receives a promotional discount for the first month, that discount only applies if the Booking continues beyond one month. If the Booking is canceled after the Rental Period has begun but before the second month begins, the Renter will be charged for the amount discounted from the first month's payment.

Except where this policy expressly provides for a full refund, Service Fees and Processing Fees are non-refundable.

Contact Us

If you have questions about our cancelation policy, please contact us at support@garagespace.com.