Privacy Policy

This Privacy Policy explains how Garage Space, LLC and our affiliates (“Garage Space,” “we,” “our,” or “us”) collect, use, disclose, and safeguard your personal information when you use our platform, services, or tools that link to this Privacy Policy (collectively, the “Services”). It also outlines your rights and choices regarding your personal information.

This policy applies to the information we collect from users of the Garage Space platform, including Hosts, Renters, and visitors, whether via our website, mobile applications, or through any communications or interactions you have with us in connection with the Services.

For residents of California, Virginia, Colorado, Connecticut, Utah, and Nevada, please see the State Privacy Rights section below to understand your specific rights under applicable law.

We and certain third-party service providers may monitor, record, or analyze your interactions with Garage Space, other users of the platform, or the Services generally, as described in this Privacy Policy. This includes activity such as messaging, support requests, and other user communications, for purposes such as fraud prevention, quality assurance, legal compliance, and platform improvement.

By using Garage Space, you agree to how we collect and use your information as described here and in our Terms of Service.

1. Personal Information We Collect

The personal information we collect depends on how you use Garage Space and interact with our platform and services. This includes information you give us directly, data collected automatically when you access or use our site or app, and details provided by third parties we work with.

We may occasionally collect information not specifically listed in this policy, and if we do, we’ll use it in accordance with this Privacy Policy or as explained when we collect it.

1.1 Information You Provide To Us

You may share the following types of personal information with us (or with our service providers on our behalf):

• Contact information: Your name, email address, phone number, mailing address, and zip code.
• Account details: Your username and password, identity verification data (like a driver’s license or passport), preferences, and any other information you associate with your account.
• Biometric data: In certain cases, third-party identity verification partners may collect biometric identifiers (like facial geometry) from submitted images or IDs. We do not collect or store this data directly. One such provider is Didit, whose Privacy Policy can be found here.
• User-generated content: Any comments, photos, videos, messages, or other content you submit to public areas of the platform or in direct communications with other users.
• Payment data: Information required to process payments such as your card details, billing address, and transaction history. If you pay through Stripe, we may receive limited account details including your Stripe account ID, bank name, routing number, and last four digits of your account number.
• Communications: Information you share when you contact us via email, chat, text, or social media, including metadata like time and content of your messages.
• Promotional participation: Information you submit when entering a sweepstakes, survey, referral program, or similar promotion.

1.2 Information From Third Parties

We may also collect information about you from external sources, including:

• Data providers: Contact details, demographic info, or verification data from licensed providers.
• Public sources: Social media profiles, public records, and government databases.
• Marketing and event partners: Data from co-sponsored events, ad campaigns, or shared marketing efforts.
• Third-party services: When you connect your Garage Space account to social media or other platforms, we may receive your username, profile photo, and other account-linked data, based on your settings on those platforms.

1.3 Information We Automatically Collect

When you browse, use, or interact with Garage Space, we and our service providers or advertising partners may automatically collect certain data using a range of technologies. This includes:

• Device data: Type and version of your browser, device make and model, screen resolution, operating system, IP address, mobile carrier, device IDs, and approximate location (based on IP).
• Usage data: What pages you view, how long you stay, where you clicked, how you navigated the site, your searches, whether you open our emails, and how the platform performs.
• Location data: When enabled, we may collect precise geolocation through your device’s settings to help with relevant listing discovery and platform features.
• Sensor and access data: If enabled, the platform may access your device’s microphone (for voice search), camera (for uploading photos or video), or motion sensors (for usability features).

1.4 Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to enhance functionality, improve user experience, and analyze usage. These may include:

• Cookies: Small data files stored on your device to remember your preferences, track behavior, and personalize content.
• Pixels/Web beacons: Tiny code snippets that track whether you open our emails or interact with certain pages or content.
• Chat tools: Features powered by third-party chat providers may collect and store information you share or your behavior during sessions. Some may involve AI or automated agents, not live humans.
• Session replays: We may use third-party tools to replay user sessions (e.g., clicks, scrolls, keystrokes) for diagnostic and platform improvement purposes.
• SDKs: Our mobile apps may include software development kits (SDKs) that allow third parties to collect app usage data, add social sharing features, or deliver interest-based ads.
• Embedded scripts: Temporary bits of code used to gather interaction data (like where you click) while you're browsing.
• Other technologies: These may include device identifiers, local storage (HTML5), or cache-based tracking used to recognize returning users or manage performance.

2. How We Use Your Personal Information

We use the personal information we collect for a range of business and operational purposes, including to maintain, improve, and expand the services offered through Garage Space. In some cases, we may also use your personal information as described at the time it was collected or with your consent.

2.1 Service Delivery and Operations

We use your information to:

• Provide, maintain, and improve the functionality and usability of Garage Space and support the listing, renting, and booking of storage and space rentals
• Facilitate secure account creation, identity verification, and access to features across our platform
• Develop new tools, features, and services, including potential new categories of rentals such as commercial, agricultural, or multi-tenant spaces
• Communicate with you about your account activity and use of the platform, including confirmations, updates, reminders, system alerts, support messages, and important service announcements
• Manage and communicate about any contests, promotions, referral programs, or surveys in which you participate
• Understand your usage patterns and preferences in order to tailor your experience and personalize platform content, including suggested listings or hosts
• Train and monitor our customer support team and technologies and improve the quality of our support experience, including call reviews and troubleshooting data

2.2 Marketing and Advertising

We, along with our service providers and advertising partners, may use your personal information to:

• Send direct marketing communications (via email, text, or postal mail where permitted by law) related to Garage Space services or those of our partners. These may be personalized based on your activity or interests. You can opt out at any time.
• Show promotional content or offers for our services or those of partners, both on Garage Space and across other platforms
• Deliver interest-based advertising (also called targeted advertising) by sharing or allowing the collection of certain data (including device information and browsing behavior) across sessions and platforms. This may involve using cookies or other online identifiers to show ads that are more relevant to you and measure how effective they are
• Use user-submitted content (such as listing photos or descriptions) to promote Garage Space through editorial materials, marketing campaigns, or platform showcases

2.3 Research and Development

We use personal information for analytics, testing, and product development, including:

• Analyzing usage patterns to improve user experience, platform performance, and accessibility
• Developing new features, services, and tools that enhance storage and space-sharing opportunities
• Creating aggregated, de-identified, or anonymized datasets for business intelligence, product development, and lawful sharing with third parties. These datasets do not identify you individually and we do not attempt to re-identify them unless required by law to test compliance

2.4 Compliance, Legal, and Security Purposes

We may process personal information to:

• Comply with legal obligations, including local, state, federal, or international laws and regulations
• Respond to lawful government requests, court orders, or legal processes (e.g., subpoenas or investigations)
• Detect, investigate, and prevent fraud, unauthorized access, misuse of the platform, or any activity that threatens the integrity of Garage Space or our users
• Protect the rights, property, and safety of Garage Space, our users, the general public, or others
• Enforce our Terms of Service and other policies
• Audit compliance with internal and external standards and contractual obligations

2.5 Use of Artificial Intelligence (AI)

Garage Space, our service providers, and select third-party partners may use artificial intelligence (AI) and machine learning technologies, including generative AI tools, to help process personal information as described in this Privacy Policy. These tools may be used to:

• Assist with fraud detection, identity verification, and account security
• Power customer support chat or help center functions, including automated responses
• Automatically generate listing descriptions, titles, or suggested content for Hosts, which will always require Host review and approval before publication
• Analyze and categorize data to improve recommendations or match users with suitable listings

Where AI-generated content is offered to users (such as automatically created listing drafts or communication templates), the responsibility for reviewing, editing, and approving that content rests solely with the user before it is made public. Users are not required to accept or publish any AI-generated content, and Garage Space does not guarantee the accuracy or completeness of content created by automated systems.

3. How We Share Your Personal Information

We may share the categories of personal information described in this Privacy Policy with the following parties for the purposes outlined below or as otherwise disclosed at the time of collection. This sharing is done to operate our platform, improve the Service, meet legal obligations, and protect the rights of our users and Garage Space.

3.1 Affiliates and Subsidiaries

We may share personal information with our parent company, affiliates, and subsidiaries for purposes consistent with this Privacy Policy, including shared infrastructure, platform operations, customer support, and product development.

3.2 Service Providers

We work with a range of third-party providers who help us operate and maintain the Service. These service providers may access your personal information to perform services such as:

• Hosting, infrastructure, and technical operations
• Email delivery and customer support
• Identity verification and fraud prevention
• Payment processing and transaction support
• Insurance provider
• Chat and messaging functionality
• Marketing and advertising support
• Generative artificial intelligence and other automation tools
• Data analytics and consumer research

These providers are contractually obligated to use personal information only for the purposes of performing their services on our behalf.

3.3 Identity Verification Providers

When you register or complete identity verification, we may share your information (including images of your government-issued ID and facial biometrics, where applicable) with third-party verification companies. These companies analyze and compare biometric identifiers to help confirm your identity and protect against fraud. We do not store or control this biometric data directly.

3.4 Hosts and Renters

We may share relevant personal information between Hosts and Renters to facilitate bookings, communication, and resolution of any issues that may arise. This includes:

• Names, contact information, and general profile details (as permitted)
• Booking details and space descriptions
• Any additional information needed to complete a transaction or resolve a dispute

3.5 Public Listings and Other Users

To promote transparency and user trust, some personal information related to Hosts may be displayed publicly or to other users. This includes:

• Host first name and last initial
• Verified Host status and ID verification status
• Space ratings, general location (e.g., neighborhood or zip code), space description, and any additional listing content
• Listing photos and user-submitted content
• Host response rate and availability

If you are a Host, you are responsible for managing the information you share publicly through your profile or listings.

3.6 Payment Processors

We partner with trusted third-party payment processors (such as Stripe) to handle financial transactions. These providers collect and process payment information on our behalf. Garage Space does not have access to or store full payment card details. Stripe’s Privacy Policy is available at https://stripe.com/privacy.

3.7 Advertising and Analytics Partners

We may share certain data (such as device identifiers, hashed contact data, and browsing activity) with advertising and analytics providers to:

• Deliver interest-based advertisements across websites and platforms
• Measure the performance of marketing campaigns
• Understand how users interact with our platform and content

These third parties operate under their own privacy policies and are responsible for how they use the information we share.

3.8 Third Parties You Authorize

We may share your information with third parties when you authorize us to do so or where it is necessary to fulfill a service or promotion you have requested. This may include:

• Co-branded offers with partners
• Integrations with social media or other third-party tools
• Referrals or promotions facilitated through partner platforms

3.9 CAPTCHA and Security Providers

To enhance platform security, we may use CAPTCHA technology provided by third parties. These services may collect and analyze device data, usage patterns, and other technical information in accordance with their own privacy policies.

3.10 Linked Third-Party Services

If you link your Garage Space account with a third-party service (such as a social media or email platform), we may share limited information with that service as permitted by your settings and their terms of use. Their use of your data is governed by their own privacy policy.

3.11 Professional Advisors

We may disclose personal information to professional advisors including lawyers, auditors, consultants, and insurers, when necessary for the provision of their professional services or in connection with managing legal and financial risks.

3.12 Legal Compliance and Safety

We may share personal information with law enforcement, regulators, government entities, or other third parties when required to:

• Comply with laws, regulations, subpoenas, or legal proceedings
• Enforce our Terms of Service or investigate potential violations
• Detect, prevent, or respond to fraud, security concerns, or unlawful activity
• Protect the rights, property, or safety of Garage Space, users, the public, or others

If a dispute arises between a Host and Renter, we may share contact information with both parties to help them resolve the issue.

3.13 Business Transfers

In the event of a merger, acquisition, reorganization, sale, or other business transaction involving Garage Space or any of our assets, your personal information may be disclosed or transferred as part of that transaction. This also applies to bankruptcy, insolvency, or receivership proceedings where your information may be considered a business asset.

4. Managing Your Data

At Garage Space, we believe in giving you control over your personal information. You have several options to manage how your data is used, shared, and retained. This section outlines the choices available to you and how to exercise them.

4.1 Privacy Rights by State

If you reside in California, Virginia, Colorado, Connecticut, Utah, or Nevada, or in other jurisdictions with applicable privacy laws, you may have specific legal rights relating to your personal information. These rights are described further in the State Law Privacy Rights section below.

4.2 Access and Update Your Account

If you have registered for a Garage Space account, you may review and update certain personal and account information at any time by logging into your account through our platform. This includes preferences, contact data, and other profile details.

4.3 Marketing Communications

You may opt out of receiving promotional or marketing communications from us at any time:

• Email: Use the “unsubscribe” or “opt-out” link provided in our emails.
• Text Messages: Reply “STOP” to any SMS we send to opt out of future text communications.
• Support Requests: You may also contact us directly to request removal from future marketing.

Please note that it may take some time for your preferences to take effect, and during that time, you may continue to receive marketing communications. Even after opting out of marketing, you may still receive non-promotional emails related to your bookings, account activity, or legal notices.

If you opt out, Garage Space is not responsible for notifying third parties to whom your information has already been provided, unless required by law.

4.4 Cookies

You can manage cookie preferences through your web browser settings. Most browsers allow you to delete or reject cookies, though this may impact the functionality of certain features on the Service. For more guidance on cookies, visit www.allaboutcookies.org.

If you want to prevent Google Analytics from tracking your activity, you can install the opt-out browser add-on here: https://tools.google.com/dlpage/gaoptout.

4.5 Pixels and Trackers

You can block most pixel tracking by disabling image loading or disabling scripts via your browser settings. Some email clients also allow you to prevent pixel loading in emails.

4.6 Device Permissions

You may limit our access to device-specific features through your device settings, including:

• Precise geolocation
• Microphone and camera access
• Device sensors (e.g., accelerometer or gyroscope)
• Access to your photo library or files

Disabling these features may affect the availability or functionality of some parts of the Service.

4.7 Advertising Choices

We and our advertising partners may use your information for interest-based advertising. You can limit this use in the following ways:

• Browser Settings: Disable or block third-party cookies.
• Privacy Browsers and Plug-ins: Use browsers or plug-ins that block trackers.
• Industry Opt-Out Tools: Visit the following to opt out from participating networks:
  • Network Advertising Initiative
  • Digital Advertising Alliance
  • AppChoices (for mobile apps)
• Mobile Settings: Use your device settings to limit ad tracking or reset your mobile advertising ID.

These settings must be applied individually per browser and device. Garage Space does not guarantee that all advertising partners participate in the above opt-out mechanisms.

4.8 Do Not Track

Some web browsers offer “Do Not Track” signals. We do not currently respond to these signals. To learn more, visit www.allaboutdnt.com.

4.9 Linked Third-Party Platforms

If you have connected a third-party platform (e.g., social media) to your Garage Space account, you may control what information is shared through that platform’s privacy settings. Disconnecting or revoking access may stop new data transfers but will not impact data we have already received.

4.10 Account Deletion

To request deletion of your Garage Space account, please contact us directly. Upon receiving your request, we will delete your account and associated information unless retention is required for legal compliance, recordkeeping, dispute resolution, fraud prevention, or other legitimate business purposes.

5. Other Sites and Services

Our Services may include links to third-party websites, mobile apps, and online platforms that are not owned or operated by Garage Space. In some cases, our content may also appear within third-party platforms or be integrated into services we do not control.

These links and integrations do not imply our endorsement of, or affiliation with, any third party. We do not control third-party sites, applications, or services, and we are not responsible for their privacy practices, content, or security. We encourage you to review the privacy policies and terms of service of any third-party sites or services you interact with.

6. Security and Retention

Garage Space uses a combination of administrative, technical, and physical safeguards to help protect the personal information we collect and maintain. However, no method of transmitting or storing information online is entirely secure, and we cannot guarantee the absolute security of your personal data.

We retain personal information for as long as it is necessary to fulfill the purposes for which it was collected. This includes meeting legal, accounting, and regulatory obligations, enforcing our agreements, protecting our rights, and preventing fraud. When your information is no longer needed for these purposes, we will securely delete, anonymize, or otherwise isolate it, including from backup systems, where possible.

7. International Data Transfers

Garage Space is based in the United States, and we may work with service providers and partners located both in the United States and other countries. As a result, your personal information may be transferred to, stored in, or processed in jurisdictions where data protection laws may differ from those in your home country. By using our Services, you understand and agree that your information may be transferred internationally and handled in accordance with this Privacy Policy.

8. Children’s Privacy

Garage Space is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are a parent or legal guardian and believe that your child has provided personal information to us in violation of applicable law, please contact us immediately. If we become aware that we have collected personal information from a child without legally required parental consent, we will take steps to delete that information in compliance with applicable laws.

9. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time. If we make material changes, we will notify you by updating the “Last Updated” date at the top of this page and may provide additional notice through the Services or by other appropriate means. Your continued use of Garage Space after the revised Privacy Policy becomes effective signifies your acceptance of the updated terms.

10. How to Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, you can reach us at: privacy@garagespace.app (privacy@garagespace.com)

11. State Law Privacy Rights

11.1 Scope

This section applies to residents of California, Virginia, Colorado, Connecticut, Utah, Nevada, and any other U.S. states with consumer privacy laws that grant rights or require disclosures as outlined below. Rights and obligations described here may not apply if you’re not a resident of one of those states.

For this section, “personal information” includes “personal data,” “sensitive data,” or similar terms defined under your state’s applicable privacy laws.

We may provide a different privacy notice to certain categories of individuals, in which case that notice will apply instead of this section for the activities it covers.

11.2 Your Privacy Rights

Depending on your state of residence and applicable law, you may have the following rights:

• Right to Know / Information – You can request confirmation of whether we collect your personal information and information about our use and sharing practices.
• Right to Access – You can request a copy of the personal information we maintain about you.
• Right to Deletion – You can ask us to delete your personal information, with certain exceptions.
• Right to Correction – You can request correction of inaccurate personal information.
• Right to Opt-Out of Targeted Advertising – You can opt out of the processing or sharing of your personal information for targeted or interest-based advertising.
• Right to Opt-Out of Sales – If applicable law defines “sales” of personal information broadly, you may opt out of such “sales.” (We do not “sell” personal information in the traditional sense.)
• Right to Opt-Out of Profiling – You may request to opt out of profiling in furtherance of decisions with legal or similarly significant effects. (We currently do not engage in this type of profiling.)
• Right to Non-Discrimination – You will not be denied service or experience different pricing or quality for exercising your rights.

11.3 How to Exercise Your Rights

You may exercise your rights by contacting us via:

• Email: privacy@garagespace.app (privacy@garagespace.com)

To opt out of interest-based advertising:

• Click “Your Privacy Choices” in the footer of our site and follow the instructions, or
• Enable the Global Privacy Control (GPC) in each browser where you want to opt out.

For offline opt-out requests or data sharing unrelated to cookies, please contact us directly using the methods above.

11.4 Verification and Authorized Agents

To protect your privacy and comply with the law, we may verify your identity before processing certain requests. This may involve:

• Logging into your Garage Space account
• Verifying your email or providing unique identifiers
• Providing a signed declaration or government-issued ID
• Confirming your state residency

If you're using an authorized agent to make a request, we may require:

• Proof of power of attorney
• Or, proof of your authorization and direct confirmation from you

11.5 Appeals

If we deny your privacy request, and your state law grants the right to appeal, you can appeal by contacting us via the same methods described above. We'll provide instructions on how to proceed.

11.6 Sensitive Personal Information

We only collect “sensitive personal information” as defined by law where necessary for specific features or services, including:

• Account login credentials
• Payment card details
• Biometric identifiers (collected by third-party identity verification providers)
• Precise geolocation (when enabled by you)

Do not provide additional sensitive data unless you consent to our processing of it as described. If you do, you confirm that you freely and knowingly consent. You may withdraw consent at any time, but we may not be able to provide related services.

11.7 Additional Disclosures for California Residents

Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

11.7.1 California Personal Information Categories and Data Practices

We collect and disclose the following categories:

Category	Examples	Disclosed To
Identifiers	Name, email, IP address	All categories
Customer Records	Contact info, account details	All categories
Commercial Information	Purchase and booking history	All categories
Biometric Information	Facial geometry (collected by identity verification provider)	Identity verification provider only
Internet Activity	IP, browser type, device ID, usage data	All except hosts/renters and public
Audio/Visual Data	Profile photos, videos, support recordings	All except payment processors
Geolocation Data	Derived from IP or user-enabled device location	All except hosts/renters and public
Sensitive Information	Login credentials, payment info, biometric data	Affiliates, payment processors, identity verification providers
Inferences	Derived from above	All except public-facing users

We do not knowingly sell or share personal information of individuals under the age of 16.

We do not use sensitive personal information for purposes that California residents have the right to limit.

11.8 Oregon Residents

Oregon residents may request a list of specific third parties (excluding individuals) to whom we have disclosed their personal information. Use the instructions in Section 11.3 to submit a request.

11.9 Nevada Residents

Nevada law allows residents to request that we not sell their personal information. If you are a Nevada resident and wish to opt out of such sales, email privacy@garagespace.app (privacy@garagespace.com) with your request.